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COVID 19 GUIDLINES AND PROTECTIVE MEASURES

We implemented a guideline with hygiene and safety measures that go far beyond the official requirements of the Austrian Federal Government in order to be able to guarantee the safety and health of our valued guests and staff.
 
At the hotel Fliana we strive to provide our guests with a safe and clean hotel environment for our valued customers. The measures are continuously adapted to the official requirements of the Austrian Federal Government.
Please note that changes can also occur at short notice!
 
Status: 
01/09/2020
 

MODIFIED CANCELLATION POLICIES WINTER 2020/2021

(valid for bookings between the 25th of November 2020 and the 2nd of May 2021)

 

  • Free of charge cancellations are possible up to 42 days before arrival.
  • Cancellations up to 7 days before arrival: 70% of the total price.    
  • Cancellations less than 7 days before arrival: 90% of the total price.

 
In case your are unable to travel to Ischgl due to official Federal Government restrictions on traveling due to Covid 19 – no cancellation fees apply.

Considering the uncertain times the world is in, we strongly recommend taking out travel/holiday insurance.


In order to support tourism, the European Travel Cancellation Insurance has decided, despite the pandemic status according to the WHO and although pandemics are not insured anywhere, from now on to insure Covid-19 diseases like any other unexpected serious illness.
 
 
 
 

HYGIENE & SAFETY MEASURES FOR YOUR SAFE STAY

  • All hotel areas are disinfected and cleaned regularly with high quality disinfectants. 
  • Disinfectant dispensers are available at the entrance, on each floor, at the toilets, at the restaurant and the buffet area.
  • The minimum distance of 1 m has to be maintained at the entire hotel area.
  • Adults and children ( 7 years and above) have to wear a nose mouth protection mask at the buffet area and disinfect hands when entering the buffet area.
  • Limited number of visitors at the Beauty & SPA area
  • Only use elevators alone or with your family/travel companion
  • Staff will be medically tested ( COVID 19 test ) at the beginning of the season and on regular bases during the winter season.
  • Avoid touching your eyes, mouth and nose immediately after using an alcohol-based hand sanitizer, as it can cause irritation.
  • Avoid shaking hands
 
 
 
 

Measures in Ischgl & in the ski area

  • Corona security officers ensure your well-being throughout the entire resort  
  • You get a multifunctional scarf when you sell at no cost, which can be used as a filtering facepiece (FFP).
  • Wearing a filtering facepiece is mandatory in the areas with corresponding signs (also see below)
  • The waiting areas are technically organized in such a way that groups of people standing close together are avoided as far as possible. 
  • The cable car cabins are disinfected several times a day and for cleaning they are using ULV cold mist machines
  • Hand disinfection: The cable car facilities and in the mountain restaurants are installed sufficient hand disinfection facilities for you.
  • Digital menu cards: All our food / drinks menus are provided in digital form. These can be accessed using the iSki Ischgl / mySamnaun App or via QR-Code directly in the mountain restaurants and cable car cabins of the feeder facilities.
  • In the mountain restaurants, the minimum distances between tables and seating are observed